How long is the current waiting list at Malthouse Dental Centre?

At present, there is an NHS waiting list at Malthouse Dental Centre. That said the sooner you add your name the sooner we can see you as occasionally we can get additional NHS funding which allows us to see new patients from this waiting list sooner.

Do I have to pay for treatment?

Payment is required unless you are entitled to an exemption. Below are a list of exemption criteria;

  • under the age of 18,
  • under the age of 19 and in full time education,
  • currently pregnant, have given birth within the a year,
  • receive tax credit,
  • receive income support,
  • receive income based jobseeker’s allowance,
  • Income related employment & support allowance,
  • receive pension credit.
  • Universal credit,
  • HC2 certificate

If you are unsure, just ask one of our friendly dentists.

How much will treatment cost?

Fees

If you pay for NHS dental treatment, there are three standard charges. The amount you pay depends on the treatment you might need to keep your teeth and gums healthy. All charges apply to an overall course of treatment, and not the individual items within the course of treatment.

You will only pay one charge for each course of treatment – even if you need to visit your dentist more than once to finish it.

Band 1 course of treatment – £21.60

This covers an examination, diagnosis (eg: x-rays), advice on how to prevent future problems, and a scale if needed. Urgent treatment when you need to see a dentist immediately also falls under Band 1 treatment charges.

Band 2 course of treatment £59.10

This covers everything listed in Band 1, above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment £256.50

This covers everything listed in Bands 1 and 2 above, plus crowns, dentures or bridges.

Choice of Private Treatment

The NHS provides all treatment necessary to maintain your oral health. There are some treatments that are not normally available under the NHS, and you may choose to have these provided privatelyto enhance treatment planning. A full estimate and treatment plan will be given to you in writing before treatment commences.

Privacy notice for patient data

Privacy Notice for Malthouse Dental Centre
for Patient Data

This Privacy Notice is a shortened form of our Privacy Policy and any patient who wishes to have a copy of our full Policy should ask Lily Bargery – Practice Manager.

Malthouse Dental Centre takes great care to protect the personal data we hold for you in line with the requirements of the General Data Protection Regulation (GDPR).
The purpose of collecting and storing personal data about you is to ensure we can:
• Provide, appropriate, safe and effective dental care, treatment and advice for you
• Fulfil any contracts we hold in relation to your care
• For business administration of your care.

Personal data held for our patients
The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for you includes:
• Name, address, date of birth
• Unique identification number
• Next of kin
• Email address
• Phone numbers
• GP contact details
• Occupation
• Medical history
• Dental care records
• Photographs
• Family group
• Payment plan details
• Financial information
• Credit cards receipts
• Correspondence
• Details of any complaints received
We keep an inventory of personal data we hold on our patients and this is available on request.

Disclosure to third parties
The information we collect, and store will not be disclosed to anyone who does not need to see it.
We will share your personal information with third parties when required by law or to enable us to deliver a service to you or where we have another legitimate reason for doing so. Third parties we may share your personal information with may include:
• Regulatory authorities such as the General Dental Council or the Care Quality Commission
• NHS Local Authorities
• Dental payment plan administrators
• Insurance companies
• Loss assessors
• Fraud prevention agencies
• In the event of a possible sale of the practice at some time in the future.
We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.

Personal privacy rights
Under the General Data Protection Regulation (GDPR) you have the following personal privacy rights in relation to the information we hold about you.
You have a right to:
• Access to and copies of your records.
• Have inaccuracies deleted.
• Have information about you erased. This should be seen in light of the need to keep records about your dental care in case you have any problems in the future.
• Object to direct marketing.
• Restrict the processing of your information, including automated decision-making.
• Take your data to another dental practice or anywhere else.
Patients who wish to have inaccuracies deleted or to have information erased must speak to the dentist who provided or provides their care.

Legal basis for processing data held about patients
The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform you of the legal basis on which we process your personal data.

The legal basis on which we process personal information for our private patients is to comply with law or statutory requirement e.g. GDC standards.

The legal basis on which we process personal information for our payment plan patients is to comply with the law and in order to enter a contract agreement.

The legal basis on which we process personal information for our NHS patients is to comply with the law or statutory requirements e.g. NHS regulations.

Automated decision making
You will be asked to opt in to any processes involving automated decision making.
This includes:

Consent
Malthouse Dental Centre will always obtain specific; opt in consent from you for direct marketing information.
If you are a new patient, we will obtain consent when you first attend the practice. If you are an existing patient, we will obtain consent when you attend for your recall appointment or for a treatment appointment.

Withdrawal of consent
After you have given your opt in consent you have a right to withdraw your consent at any time.

Retention period
This practice retains dental records and orthodontic study models while you are a patient of our practice and after you cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

Complaints
You have a right to complain about how we process your personal data. All complaints concerning personal data should be made in person or in writing to Lily Bargery – Practice Manager All complaints will be dealt with in line with the practice complaints policy and procedures.

You have the right to complain to the Information Commissioner if you are of the opinion that your rights have been infringed.

Transferring personal data outside the EU
Your personal data is not transferred outside the EU.

This Privacy Notice was reviewed and implemented on: 30/4/18

It will be reviewed annually and is due for review
on: 30/4/19 or prior to this date in accordance with new guidance or legislative changes.

Are there any payment plans available?

A deposit will be required at the first visit, but all fees due should be paid in full prior to the last appointment. Where there is laboratory work involved payment will be requested in full prior to submission of the work to the laboratory

How can treatment be paid for?

Treatment can be paid for using cash and all major debit and credit cards, except American Express. We no longer accept cheques.

What are the opening hours?

Malthouse Dental Centre is open Monday to Friday from 9am to 5pm. Further details can be found at the “Contact Us” page.

When should I bring my child to the dentist?

Children should be registered with a dentist as soon as they begin teething at around 6 months of age. Even if no treatment is carried out, important information can be given to aid your child’s dental development.

How can I complain or leave feedback?

We take complaints very seriously as we see them as a method of improving our services and so we have developed an efficient in house procedure to deal with any dissatisfied patients. Please email the practice, Mrs Bargery is our Complaints lead, and request a complaints proforma and we will attempt to investigate your concerns promptly.

If you are dissatisfied with our response to a complaint you can take it further, please see the contact below:

For private dental treatment you can contact the GDC private dental complaints service by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

If you are still unhappy about your NHS complaint, you can contact the parliamentary Health Ombudsman (England) by calling 0345 015 4033 or visiting www.ombudsman.org.uk

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org or by calling 020 7167 6000.

General Dental Council

The General Dental Council regulates Dental Professionals in the UK, maintaining standards for the benefit of patients.

Website: www.gdc-uk.org

Withdrawal of consent

After you have given your opt in consent you have a right to withdraw your consent at any time.

For example if you decide you no longer wish to receive marketing from the practice after having ‘opted in’ you can notify us at anytime in writing to:

Email: info@malthousedentalcentre.co.uk

Post: Malthouse Dental Centre, 5-7 Duke Street, Princes Risborough, Bucks, HP27 0AT

If you have any further queries with regards to this please call us on 01844 273333.

Subject access request

You have a right, under the General Data Protection Regulation, to access the personal data we hold on you. To enable us to deal with you request efficiently we would advise it is made in writing.

Requests that are made directly by you should be accompanied by evidence of your identity. If this is not provided, we may contact you to ask that such evidence be forwarded before we comply with the request.

Requests made in relation to your data from a third party must be accompanied by evidence that the third party is able to act on your behalf.

Usually, we will comply with your request without delay and at the latest within one month.

We will normally comply with your request at no cost. However, if the request is manifestly unfounded or excessive, or if it is repetitive, we may contact you requesting a fee.